Defective items: If the whole order is returned; you will receive a full refund. If only part of the order is returned; you will receive a refund for the items being returned only.
Non-defective closed items: The total amount you will receive will be the amount ofthe item only
Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
When given a prepaid return shipping label by our customer service, make sure to use this label as soon as possible. Artisan Procurement Solutions limits these labels to be used within 14 days. Items returned which were not returned within the allowed 14 days may be refused and returned back to you.
We are not able to provide Return Shipping Labels to Metro pickup orders and orders placed outside of United States; such orders need an authorization from our customer service to return the product back to our warehouse for either a replacement or a refund.
Any discrepancies between items received and ordered items must be claimed within 5 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
If an item becomes discontinued after purchase, we reserve the right to refund the product back instead of a replacement.
PROMOTIONS / COUPONS / GIFTS:
All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
Limited in quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
Dollar value coupons do not carry cash value, must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
RETURNS, EXCHANGES AND REFUNDS FOR PURCHASES WITH FREE GIFTS, INCLUDED OR BONUS ITEMS
All the products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, intact warranty cards, manuals, instructions and any other item or accessories provided by the manufacturer. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. A valid (or a scan of) photo ID may also be requested for further confirmation. Returns with the original receipt will be made to the original method of payment or store credit.
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